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Introducing ICMI’s Featured Contributors for 2021

By Craig Idlebrook | Date Published: February 04, 2021 - Last Updated February 17, 2021 | Comments

Each year, we ask experienced leaders in the contact center community to commit to providing regular blogposts to share with the community as part of our ICMI Featured Contributor program. These posts delve into important aspects of the contact center industry, and provide great advice for contact center industry professionals.

Here are the ICMI Featured Contributors for 2021. If you want to congratulate them and connect, click on each name to go to their LinkedIn page:

Sayo Afolayan, Connex One

Vicki Brackett, Virtual Live Labs

Rebecca Gibson, Gibson Learning and Performance

Holly Terrill, Meritrust Credit Union

Leslie O'Flahavan, E-Write

Mark Pereira, Briljent

Rose Polchin, ICMI

Jim Pope, Lumen

Justin Robbins, CX Effect

Michele Rowan, Customer Contact Strategies

Jeff Rumberg, MetricNet, LLC

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Craig Idlebrook is ICMI's content manager. He has been an editor and reporter for two decades. Before this, he served as an editor for two publications for people with type 1 diabetes, Insulin Nation and T1D Exchange Glu. He has written for over 50 publications on everything from affordable housing to immigration policy. If you have an article idea to share on ICMI's Resources section, please contact him at [email protected].

Topics: Best Practices, Career Development, Leadership

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