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Introducing ICMI’s Featured Contributors for 2021

Each year, we ask experienced leaders in the contact center community to commit to providing regular blogposts to share with the community as part of our ICMI Featured Contributor program. These posts delve into important aspects of the contact center industry, and provide great advice for contact center industry professionals.

Here are the ICMI Featured Contributors for 2021. If you want to congratulate them and connect, click on each name to go to their LinkedIn page:

Sayo Afolayan, Connex One 

Vicki Brackett, Virtual Live Labs

Rebecca Gibson, Gibson Learning and Performance

Holly Terrill, Meritrust Credit Union

Leslie O'Flahavan, E-Write

Mark Pereira, Briljent

Rose Polchin, ICMI

Jim Pope, Lumen

Justin Robbins, CX Effect

Michele Rowan, Customer Contact Strategies

Jeff Rumberg, MetricNet, LLC

400 x 400