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Insights from #ICMIchat

pretty birds 

Each Tuesday, ICMI hosts #ICMIchat on Twitter - it’s a chance for contact center professionals to crowdsource ideas for providing great customer service and smooth operations. The Twitter chat is hosted by ICMI’s own Roy Atkinson and Andrew Gilliam.

On the value of having CX leadership:

CX officer

Some metrics are better than others:


On whether work from home is a good fit:

remote working

CX takes work

CX isn't easy

Looking back fondly on customer service communication snafus: 

floppy disks

If you haven’t had a chance to sit in on an #ICMIchat, here’s a look back at some of the great tweets that have come out of recent discussions.