Date Published: October 15, 2020 - Last Updated 3 Years, 35 Days, 16 Hours, 8 Minutes ago
During the first-ever virtual ICMI Contact Center Expo, the winners of the 2020 ICMI Global Contact Center Awards were announced. Nate Brown, Chief Experience Officer of CX Accelerator, mc’d the virtual awards ceremony. Fifteen winners were selected from over 120 applications by a team of judges who, themselves, are thought leaders in the contact center industry.
In addition, longtime contact center thought leader G. Todd Gladden was awarded the 2020 Lifetime Achievement Award by ICMI co-founder and author Brad Cleveland.
We at ICMI would like to congratulate each and every winner, and invite everyone to take part in the 2021 ICMI Global Contact Center Awards. The call for nominations is now open; you can learn more about the awards program, and how to enter, below: