Date Published: March 06, 2020 - Last Updated 3 Years, 89 Days, 22 Hours, 33 Minutes ago
The ICMI Global Contact Center Awards Program, the most comprehensive awards program dedicated to the customer management industry, honors and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments within the contact center industry. We’re excited to celebrate with the 2020 class of finalists and winners at the ICMI Contact Center Expo, held October 12-15, 2020, at the Sheraton Dallas in Dallas, Texas.
This year, we chose from a near-record number of high-quality entries across 13 categories, and we’re now pleased to announce the 2020 finalists! Please join us in congratulating these stand-out teams and professionals: