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Ways to Keep Morale High When Your Contact Center is Distributed

By Erica Marois | Date Published: May 30, 2019 - Last Updated September 08, 2020 | Comments

Managing a distributed, international team presents both challenges and opportunities. One of the top challenges? Keeping morale high in every office and avoiding any bias towards one location over another. This week during #ICMIchat, our participants shared their top tips. Watch this quick recap, then comment below to add your advice.

View the full chat recap here. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Coronavirus, Morale, Manager

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