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Answers to 5 of Your Questions About Contact Center Operations

By Erica Marois | Date Published: April 12, 2019 - Last Updated December 03, 2019 | Comments

You asked, we answered. Earlier this week during #ICMIchat, we tackled nine questions our community members submitted about contact center operations, strategy, and management. This video recaps answers to five of the questions. Want more? Head to the full recap.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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