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Answers to 5 of Your Questions About Contact Center Operations

By Erica Marois | Date Published: April 12, 2019 - Last Updated 3 Years, 305 Days, 16 Hours, 30 Minutes ago | Comments

You asked, we answered. Earlier this week during #ICMIchat, we tackled nine questions our community members submitted about contact center operations, strategy, and management. This video recaps answers to five of the questions. Want more? Head to the full recap.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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