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7 Tips for Improving Contact Center Productivity

By Erica Marois | Date Published: January 08, 2019 - Last Updated December 03, 2019 | Comments

Happy New Year! During our first #ICMIchat of 2019, we asked participants to share their best tips for boosting productivity in the contact center. Here are seven of the best responses. Watch and learn, then leave us a comment! What's your favorite productivity hack?

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Morale, Workforce Management

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