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Next week, 1,500 contact center professionals will gather together at ICMI Contact Center Expo. The goal for this year? Navigating the tides of transformation. It's an exciting time to work in the contact center, but it's also becoming more and more challenging. The good news? We're in this together, and we'll be addressing many of the most common industry challenges next week. As we prepare for Contact Center Expo, we asked #ICMIchat participants to share their top concerns. Here are a few answers.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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