Chat with us, powered by LiveChat 7 Contact Center Pros Share Their Top Challenges | ICMI.com

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

7 Contact Center Pros Share Their Top Challenges

Next week, 1,500 contact center professionals will gather together at ICMI Contact Center Expo. The goal for this year? Navigating the tides of transformation. It's an exciting time to work in the contact center, but it's also becoming more and more challenging. The good news? We're in this together, and we'll be addressing many of the most common industry challenges next week. As we prepare for Contact Center Expo, we asked #ICMIchat participants to share their top concerns. Here are a few answers.