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7 Contact Center Pros Share Their Top Challenges

Next week, 1,500 contact center professionals will gather together at ICMI Contact Center Expo. The goal for this year? Navigating the tides of transformation. It's an exciting time to work in the contact center, but it's also becoming more and more challenging. The good news? We're in this together, and we'll be addressing many of the most common industry challenges next week. As we prepare for Contact Center Expo, we asked #ICMIchat participants to share their top concerns. Here are a few answers.