Date Published: July 05, 2019 - Last Updated 3 Years, 87 Days, 13 Hours, 9 Minutes ago
To celebrate Independence Day here in the U.S., our #ICMIchat for the week was all about freedom--for employees, that is. A small but mighty group of 15 customer service professionals gathered together to discuss ways to empower frontline agents with more authority and flexibility.
What does employee empowerment mean? Chat participant and author Jeff Toister shared the following definition:
What does that look like in action? Here are six real-world examples. For a full recap, be sure to check out the transcript from the July 2 #ICMIchat.