Date Published: January 18, 2018 - Last Updated 5 Years, 81 Days, 6 Hours, 44 Minutes ago
Do you ever feel like you're drowning in data? You're not alone! ICMI research reveals that contact center leaders are overwhelmed by the amount of data on their dashboards. (And they're not always sure what to do with it all!) Our #ICMIchat participants have some advice to share in this quick video.
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