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Metrics Advice for Contact Center Leaders

Do you ever feel like you're drowning in data? You're not alone! ICMI research reveals that contact center leaders are overwhelmed by the amount of data on their dashboards. (And they're not always sure what to do with it all!) Our #ICMIchat participants have some advice to share in this quick video.

Add your voice to the conversation. Comment below or join us for the next #ICMIchat!