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Metrics Advice for Contact Center Leaders

By Erica Marois | Published: January 19, 2018 | Comments

Do you ever feel like you're drowning in data? You're not alone! ICMI research reveals that contact center leaders are overwhelmed by the amount of data on their dashboards. (And they're not always sure what to do with it all!) Our #ICMIchat participants have some advice to share in this quick video.

Add your voice to the conversation. Comment below or join us for the next #ICMIchat!

Erica Strother headshot

Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

Topics: Analytics And Benchmarking, Best Practices

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