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Common Causes of Inaccurate Contact Center Forecasts

By Erica Marois | Date Published: September 13, 2018 - Last Updated December 03, 2018 | Comments

Few things are more frustrating for contact center leaders than inaccurate forecasts. Unexpected contact spikes can lead to angry customers, stressed out teams, and loss of revenue. What are some of the common causes of inaccurate forecasts, and what can you do to mitigate the impact on customers when things don't go as planned? We posed these questions to #ICMIchat participants this week. Watch the 60-second video below to read some of their answers.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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