ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Thriving in an Always-On World

Being always connected...is it a blessing or a curse? Are we in charge, or are we slaves to our smartphones? In this TEDx talk, Brad Cleveland provides a fresh perspective on how to regain control of our lives. The same principles used by the world’s most successful organizations (and customer service operations!) can help each of us thrive in an always-on world.


Join Brad Cleveland this March 14-17 in Scottsdale, AZ, at ICMI’s Contact Center Symposium where he will be leading two popular workshops: Contact Center Strategy, and Essential Skills and Knowledge for Effective Contact Center Management

You can also meet Brad this May at Contact Center Expo & Conference! Download the full program to learn more.