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The Top 10 Contact Center Wish List Items

By Erica Marois | Date Published: December 14, 2017 - Last Updated August 22, 2018 | Comments

What would contact center employees like to see Santa bring their office? We asked #ICMIchat participants to share what's at the top of their contact center wish lists. Here are ten of their responses. Some of them may surprise you!

What's at the top of your wish list? Let us know in the comments.

Happy Holidays from #ICMIchat!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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