ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Brad Cleveland recently predicted 3 trends that will shape the contact center industry this year. (You can read the article here) During #ICMIchat this week we discussed those trends! View the presentation below to find out what the trends are and how other contact center leaders are responding.
Join the conversation next week! Join us at 1pm ET on Tuesday as we chat about contact center hiring best practices. Jeremy Watkin will be our guest host, so you don't want to miss it! Just follow and use our hashtag (#ICMIchat) to participate.
If you're interested in learning more about future contact center trends you don't want to miss Contact Center Expo & Conference! Register this month to save $400.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?