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Note from the editors: This tip from Dayna is a great one to pass around the contact center! How well are your agents really listening to your customers? How well are you listening to the suggestions your agents provide? Make active listening a priority and see how much it impacts the customer and agent experience. Want more inspiration? Be sure to join us at Contact Center Demo and Conference where Dayna Steele will be a keynote speaker!
If you are not learning something from everyone you speak to, you are talking too much. Everyone has a story. Everyone has information. Even when we ask someone a specific question, we tend to hear only half the answer. Every single person you speak to today – think afterwards – what did I just learn from that person. This includes co-workers, clients, kids, spouses, friends, even strangers. Really listen to everyone today and learn something from every person you talk to.
From the hit musical Hamilton – talk less, smile more.
Chief Tipster Dayna Steele
More Tips from Dayna:
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
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