ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

How to Measure and Improve Employee Satisfaction

By Erica Marois | Date Published: August 04, 2016 - Last Updated August 22, 2018 | Comments

According to the latest stats from Gallup, only one-third of U.S. employees feels engaged at work. What does this mean for productivity and the customer experience? How can we fix this lack of engagement?

These are a few of the questions the #ICMIchat community grappled with this week. Click through these slides for insight on the ways other contact center leaders measure and improve employee satisfaction.

Have ideas to add? Leave them in the comments below!

Join the conversation live next time. On Tuesday, August 9th we'll be brainstorming ways to measure and improve customer satisfaction. Just follow and use our hashtag (#ICMIchat) to participate. The discussion kicks off at 1pm ET.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!