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Customer service is the new marketing. So, what's the best way to provide great customer service? Contact centers have a wealth of data, but data without action or purpose is useless. During the latest #ICMIchat, industry thought leaders shared their best tips and tricks for the most effective ways to measure and improve customer satisfaction. Click through the slides for insight your business can use.
Want more? Check out the Storify transcript for a full recap.
Join us on Tuesday, August 16 for a chat about contact center accessibility. Neal Topf will host the one hour discussion. Just head over to Twitter and search for #ICMIchat to join us. No RSVP needed. Come ready to share, network, and learn. The conversation kicks off at 1pm ET.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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