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How is The Internet of Things Impacting the Contact Center?

By Erica Marois | Date Published: November 04, 2016 - Last Updated August 22, 2018 | Comments

As we head toward the final stretch of 2016, we're ready to look ahead. What's next for the contact center of 2017? 2020? 2025? What impact will connected devices and ever-evolving technology have on the contact center? This week during #ICMIchat we spent some time examining the ways emerging technology is already impacting the contact center, and exploring future impacts. Click through this presentation for opinions from industry thought leaders. (You can find a full transcript here.)

Want to join the conversation next time? #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag to participate! Our topic for November 8th: Tips for Implementing a New Service Channel. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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