ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


That is Not the Pizza We Ordered


You expect good customer service – but when you get it, do you reward it? You should. The more you point out and appreciate good customer service, the more people will try it. We were cooking dinner over the weekend – okay, we ordered a pepperoni pizza. What arrived was a pepperoni, pineapple, and jalapeño pizza. “That’s not what we ordered.” “I am so sorry, keep that and I’ll be right back with the correct order.” That was the extent of the conversation and he was back in less than 30 minutes with the correct pizza. He left with an ‘atta boy’ from us and another hefty tip.

Also read: Do not be afraid to ask for customer service

You get more bees with honey. Just saying – and – pepperoni with pineapple and  jalapeños is really, really good.