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You expect good customer service – but when you get it, do you reward it? You should. The more you point out and appreciate good customer service, the more people will try it. We were cooking dinner over the weekend – okay, we ordered a pepperoni pizza. What arrived was a pepperoni, pineapple, and jalapeño pizza. “That’s not what we ordered.” “I am so sorry, keep that and I’ll be right back with the correct order.” That was the extent of the conversation and he was back in less than 30 minutes with the correct pizza. He left with an ‘atta boy’ from us and another hefty tip.
Also read: Do not be afraid to ask for customer service
You get more bees with honey. Just saying – and – pepperoni with pineapple and jalapeños is really, really good.
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
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