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#ICMIchat Recap: What Does it Take to Deliver Award-Winning Service?

By Erica Marois | Date Published: November 19, 2015 - Last Updated August 22, 2018 | Comments

We all want to be award-winning. We all want to meet and exceed customer expectations.  It's not a question of if, but how. This week during #ICMIchat we spent some time pondering what it takes to deliver award-winning service.

Read through the recap below for insight on developing high performing contact center agents, satisfying customers, growing the bottom line, and more.  Join us again next week for a special Thanksgiving edition of #ICMIchat! Neal Topf will host a chat about giving thanks for the customer service industry. Come ready to share, and leave feeling inspired.  Just follow along and use #ICMIchat on Twitter to join us.  The conversation starts every Tuesday at 1pm EST.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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