Published: November 19, 2015 | Comments
We all want to be award-winning. We all want to meet and exceed customer expectations. It's not a question of if, but how. This week during #ICMIchat we spent some time pondering what it takes to deliver award-winning service.
Read through the recap below for insight on developing high performing contact center agents, satisfying customers, growing the bottom line, and more. Join us again next week for a special Thanksgiving edition of #ICMIchat! Neal Topf will host a chat about giving thanks for the customer service industry. Come ready to share, and leave feeling inspired. Just follow along and use #ICMIchat on Twitter to join us. The conversation starts every Tuesday at 1pm EST.