ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


#ICMIchat Recap: What Does it Take to Deliver Award-Winning Service?

We all want to be award-winning. We all want to meet and exceed customer expectations.  It's not a question of if, but how. This week during #ICMIchat we spent some time pondering what it takes to deliver award-winning service.

Read through the recap below for insight on developing high performing contact center agents, satisfying customers, growing the bottom line, and more.  Join us again next week for a special Thanksgiving edition of #ICMIchat! Neal Topf will host a chat about giving thanks for the customer service industry. Come ready to share, and leave feeling inspired.  Just follow along and use #ICMIchat on Twitter to join us.  The conversation starts every Tuesday at 1pm EST.