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#ICMIchat Recap: What Does it Take to Deliver Award-Winning Service?

By Erica Marois | Date Published: November 19, 2015 - Last Updated 5 Years, 104 Days, 8 Hours, 52 Minutes ago | Comments

We all want to be award-winning. We all want to meet and exceed customer expectations.  It's not a question of if, but how. This week during #ICMIchat we spent some time pondering what it takes to deliver award-winning service.

Read through the recap below for insight on developing high performing contact center agents, satisfying customers, growing the bottom line, and more.  Join us again next week for a special Thanksgiving edition of #ICMIchat! Neal Topf will host a chat about giving thanks for the customer service industry. Come ready to share, and leave feeling inspired.  Just follow along and use #ICMIchat on Twitter to join us.  The conversation starts every Tuesday at 1pm EST.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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