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How do you think customer service in the U.S. stacks up again the rest of the world? According to one recent survey, the U.S. doesn't even make the top 10. Does this surprise you?
During our #ICMIchat this week we spent some time exploring what makes service different in other parts of the world. We also discussed cultural factors that impact the customer experience, how certain industries fare compared to others, and more. Check out the recap below and share your reactions in the comments.
Join us next week (Tuesday, 1pm EST) for a chat about multilingual customer service. Neal Topf will host the fast-paced hour of conversation. Just follow and use #ICMIchat on Twitter to join us.
Want to learn more about serving today's global customers? Join us next week for this complimentary webinar!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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