TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

#ICMIchat Recap: The State of the #cctr: Global Snapshots

By Erica Marois | Date Published: July 16, 2015 - Last Updated August 22, 2018 | Comments

How do you think customer service in the U.S. stacks up again the rest of the world? According to one recent survey, the U.S. doesn't even make the top 10.  Does this surprise you?

During our #ICMIchat this week we spent some time exploring what makes service different in other parts of the world.  We also discussed cultural factors that impact the customer experience, how certain industries fare compared to others, and more.  Check out the recap below and share your reactions in the comments.

Join us next week (Tuesday, 1pm EST) for a chat about multilingual customer service. Neal Topf will host the fast-paced hour of conversation.  Just follow and use #ICMIchat on Twitter to join us.

Want to learn more about serving today's global customers? Join us next week for this complimentary webinar!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!