ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Is email dead? It might be dwindling as a personal channel of communication, but it's certainly still an integral part of customer service. According to ICMI research, email is the second most popular channel for support. Our #ICMIchat participants agreed on its importance and shared their perspectives on what it takes to provide excellent email support.
Read the recap below for insight on the skills, tools, and approaches needed to build a successful email strategy. Do you have any advice to share? Leave your tips in the comments below.
Join us again next week (Tuesday, 1pm EST) as we discuss another written communication channel--chat. Justin Robbins will host our one hour conversation on chat metrics. Just use and follow #ICMIchat on Twitter to join us!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?