Date Published: June 11, 2015 - Last Updated 5 Years, 43 Days, 17 Hours, 14 Minutes ago
With the additional of mobile, video, and social to the customer service mix, omnichannel has become the buzzword for contact center leaders. The challenge: delivering consistent customer experiences across every interaction and channel of service. That was our topic of discussion for #ICMIchat this week.
Check out the recap below for friendly debate and pointers you can use in your center.
Join us again next week (Tuesday, 1pm EST) as OneReach hosts. Topic: Can I text your call center? Just follow and use #ICMIchat on Twitter to participate in the conversation.