TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

#ICMIchat Recap: Can I Text Your Contact Center?

According to a 2014 poll conduced by Harris, 64% of customers would now prefer to text a company for service instead of call. In spite of this most companies still lag behind in offering transactional SMS support. This begs the question: can I text your call center?

This was a question we asked during #ICMIchat this week. If you're curious to learn how other centers are using SMS for customer support, check out the recap below.

Join us again next week (Tuesday, 1pm EST) for another chat about emerging channels and technologies.  Our topic: Is it ever okay to put service on autopilot? Jeremy Watkin of phone.com will host the hour.  Just follow and use #ICMIchat on Twitter to participate.