Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.
This year we launched the ICMI.com Monthly Top 5 series. It's our way of keeping you up to speed on some of the most buzzworthy topics in the contact center industry.
We're back with another roundup of top moments on icmi.com, this time from March. Here are more resources you can use to improve workforce efficiency in your contact center, better the customer experience, and have a little fun!
Want to see your name on the list next time? Reach out to us via Twitter or email if you'd like to become an icmi.com contributor.
[Whitepaper] Seizing the Moments--The Insider's Guide to Perfecting the Customer Journey
[Research Report] Own the Moments! Understanding the Customer Journey
[Article] The Frontline is a Fraud
[Article] How Remote Employees Can Help Contact Centers Better Manage Peak Seasons
[Quiz] Which WFM Metric Are You?
[Awards Finalists] http://ubm.io/1Eh9JWb
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
