ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
A manager is only as good as his or her employees and customer service. Show me a group of uninformed, disinterested employees and bad customer service and I’ll show you a bad manager. I’m in Nashville – my first trip to this city. Music is in my blood and I am over the top excited to be here. In Nashville. Not at this hotel:
This is not the fault of the employees; this is the fault of management. Whether you manage a division for a large corporation or are a solopreneur – get out from behind your desk and work your business, talk to your customers, answer the phones, and listen to your employees. You need to read: Zombie Loyalists: Using Great Service to Create Rabid Fans, the latest book from Peter Shankman.
Know your business and know your business.Dayna
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?