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Technology in 10: Moving Your Contact Center to the Cloud

A 2013 survey conducted by ICMI revealed that 30% of contact centers were considering an investment in cloud technology this year. Are you still on the fence?

In this edition of Technology in 10 we chat with Joe Gagnon, SVP / GM Cloud Solutions at Aspect Software.  Find out what Joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase CSAT.

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