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Technology in 10: Moving Your Contact Center to the Cloud

By Erica Marois | Date Published: August 12, 2014 - Last Updated September 26, 2019 | Comments

A 2013 survey conducted by ICMI revealed that 30% of contact centers were considering an investment in cloud technology this year. Are you still on the fence?

In this edition of Technology in 10 we chat with Joe Gagnon, SVP / GM Cloud Solutions at Aspect Software.  Find out what Joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase CSAT.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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