ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Technology in 10: Moving Your Contact Center to the Cloud

By Erica Marois | Date Published: August 12, 2014 - Last Updated 4 Years, 8 Days, 16 Hours, 6 Minutes ago | Comments

A 2013 survey conducted by ICMI revealed that 30% of contact centers were considering an investment in cloud technology this year. Are you still on the fence?

In this edition of Technology in 10 we chat with Joe Gagnon, SVP / GM Cloud Solutions at Aspect Software.  Find out what Joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase CSAT.

More Resources

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!