Published: August 12, 2014 | Comments
A 2013 survey conducted by ICMI revealed that 30% of contact centers were considering an investment in cloud technology this year. Are you still on the fence?
In this edition of Technology in 10 we chat with Joe Gagnon, SVP / GM Cloud Solutions at Aspect Software. Find out what Joe thinks is next for cloud technology, and learn how the cloud can improve agent efficiency and increase CSAT.