ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

Technology in 10: Mobile Customer Support

By Erica Marois | Published: March 12, 2014 | Comments

Mobile use is higher now than ever, but do our customers want to use mobile for support? 

In this video, Tobias Goebel (Director of Mobile Strategy Product Management and Marketing) at Aspect shares his thoughts on the need for mobile support, mobile technology considerations for the contact center, SMS support, and more.  He also gives us a glimpse of the technology Aspect will showcase at Contact Center Expo and Conference in San Diego.

Watch and learn how your contact center can utilize mobile to improve the customer experience.

More Resources

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!