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Technology in 10: Mobile Customer Support

By Erica Marois | Date Published: March 12, 2014 - Last Updated August 22, 2018 | Comments

Mobile use is higher now than ever, but do our customers want to use mobile for support? 

In this video, Tobias Goebel (Director of Mobile Strategy Product Management and Marketing) at Aspect shares his thoughts on the need for mobile support, mobile technology considerations for the contact center, SMS support, and more.  He also gives us a glimpse of the technology Aspect will showcase at Contact Center Expo and Conference in San Diego.

Watch and learn how your contact center can utilize mobile to improve the customer experience.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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