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Mobile use is higher now than ever, but do our customers want to use mobile for support?
In this video, Tobias Goebel (Director of Mobile Strategy Product Management and Marketing) at Aspect shares his thoughts on the need for mobile support, mobile technology considerations for the contact center, SMS support, and more. He also gives us a glimpse of the technology Aspect will showcase at Contact Center Expo and Conference in San Diego.
Watch and learn how your contact center can utilize mobile to improve the customer experience.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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