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Make the customer feel good. The most successful entrepreneurial rock stars know the secret to success is in everyday things you do for others – a simple thank you, a giveback, showing up on time, a gift card for a referral, decent customer service, even just a song before you go. It’s not about you, it’s about the customer. It works the same way in any sort of relationship. Everything you do for the customer comes back to you, good and bad. Be good. Watch Keith Urban and Nicole Kidman sing at a hospital or see the video below where Van Halen takes the time to visit a fan in a Houston hospital.
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
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