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It Just Became YOUR Problem

By Dayna Steele | Date Published: August 08, 2014 - Last Updated September 26, 2019 | Comments

When a customer lets you know there is a problem, right then and there, it officially becomes your problem.

Whether you own the company or are an employee, let the customer know you have taken ownership of that problem and will find a solution or an answer. Sometimes, that is all the customer needs; just to know someone else cares and is on it. Then, get on it! I was at a restaurant yesterday and let the manager know that people were refusing to sit at a table by the window because the windows were so nasty dirty. Her answer?

Yeah, that happens. Not a good answer.

Also read: Let’s go play with the customers.

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Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.

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