Published: August 08, 2014 | Comments
When a customer lets you know there is a problem, right then and there, it officially becomes your problem.
Whether you own the company or are an employee, let the customer know you have taken ownership of that problem and will find a solution or an answer. Sometimes, that is all the customer needs; just to know someone else cares and is on it. Then, get on it! I was at a restaurant yesterday and let the manager know that people were refusing to sit at a table by the window because the windows were so nasty dirty. Her answer?
Yeah, that happens. Not a good answer.