ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


INFOGRAPHIC: The Drivers of Today's Customer Experience

Customer service can be complicated! It doesn’t matter if you support  two or ten channels, or have two or ten locations; the challenges facing most contact centers are considerable. And - the complexity intensifies as we expand the mix of customers, channels, and sites we support.  That’s why it’s imperative for  leaders to have a roadmap in place to mitigate the impact to the customer experience.

HP and ICMI have combined forces, linking multi-site best practices with new omni-channel research. Use these helpful tips to keep your contact center on track and drive your customers to a better experience!


More Resources