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#ICMIchat Recap: Which Service Channels Are Next?

By Erica Marois | Date Published: May 29, 2014 - Last Updated August 22, 2018 | Comments

Every Tuesday at 1pm ET the ICMI community gathers on Twitter to discuss topics facing the contact center industry today. This week we took the opportunity to look into the future.

We've devoted the month of May to 'The Multichannel Contact Center."  What better way to wrap things up than by talking about which channels are NEXT?

Sean Hawkins hosted the discussion this week--be sure to check out the recap below for great insight.  Is your contact center prepared for the future?

Join us again next week as we kick off our month of "The Connected Customer Experience."

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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