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#ICMIchat Recap: Which Service Channels Are Next?

By Erica Marois | Published: May 29, 2014 | Comments

Every Tuesday at 1pm ET the ICMI community gathers on Twitter to discuss topics facing the contact center industry today. This week we took the opportunity to look into the future.

We've devoted the month of May to 'The Multichannel Contact Center."  What better way to wrap things up than by talking about which channels are NEXT?

Sean Hawkins hosted the discussion this week--be sure to check out the recap below for great insight.  Is your contact center prepared for the future?

Join us again next week as we kick off our month of "The Connected Customer Experience."

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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