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Every Tuesday at 1pm ET the ICMI community gathers on Twitter to discuss topics facing the contact center industry today. This week we took the opportunity to look into the future.
We've devoted the month of May to 'The Multichannel Contact Center." What better way to wrap things up than by talking about which channels are NEXT?
Sean Hawkins hosted the discussion this week--be sure to check out the recap below for great insight. Is your contact center prepared for the future?
Join us again next week as we kick off our month of "The Connected Customer Experience."
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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