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Wrappping up our "March to Mobile Madness'', ICMI devoted one more #ICMIchat to the mobile customer experience.
What are consumer perceptions of customer service apps? How can the contact center personalize mobile customer service?
These are a few of the questions we explored. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.
Join us again next week for another fast-paced hour! We'll be switching gears and focusing on Workforce Optimization.
Hope to see you there! Not sure to how to join? Watch this 5 minute video tutorial.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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