Published: March 27, 2014 | Comments
Wrappping up our "March to Mobile Madness'', ICMI devoted one more #ICMIchat to the mobile customer experience.
What are consumer perceptions of customer service apps? How can the contact center personalize mobile customer service?
These are a few of the questions we explored. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.
Join us again next week for another fast-paced hour! We'll be switching gears and focusing on Workforce Optimization.