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Does your company formally offer social media customer care? If the answer is "no" you're not alone. Recent ICMI and Five9 research revealed that only 40% of companies offer formal social support.
Why is this the case? Our #ICMIchat this week explored the barriers to implementing successful social support in the contact center, and also shed light on some of the many benefits.
Is 2014 the year for social in your contact center? Be sure the read the recap below for a lively and engaging discussion packed with many tips for implementing social support.
You can also download a complimentary social playbook here!
Join us again next Tuesday at 1pm ET for another #ICMIchat. Our topic: Best Practices for Optimizing Multichannel Support.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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