#ICMIchat Recap: SMS Customer Support

Continuing our "March to Mobile Madness'', ICMI is devoting its attention to SMS Customer Support this week.

Do customers want SMS support? Can SMS drive loyalty?  Increase customer satisfaction?  What are the potential challenges for the contact center?

These are a few of the topics we covered during #ICMIchat this week. Be sure to check out the recap below for guidance you can use in your contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 18 at 1pm ET we'll talk about some of the latest advancements in mobile technology, and look ahead to what's next for mobile in the contact center.  @stealeyreed will be our host for the interactive hour.

Hope to see you there!

More Resources

• Research Report: A Mobile Customer Service Strategy: The Contact Center, the Agent, and the Challenges of Implementation
  
• Whitepaper: Build a Mobile Customer Service Strategy
  
• ICMI Contact Center Symposium: New Courses in Nashville
  
• ICMI Virtual Course: Contact Center Metrics: What Metrics Metrics Matter and Why