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#ICMIchat Recap: SMS Customer Support

By Erica Marois | Published: March 13, 2014 | Comments

Continuing our "March to Mobile Madness'', ICMI is devoting its attention to SMS Customer Support this week.

Do customers want SMS support? Can SMS drive loyalty?  Increase customer satisfaction?  What are the potential challenges for the contact center?

These are a few of the topics we covered during #ICMIchat this week. Be sure to check out the recap below for guidance you can use in your contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 18 at 1pm ET we'll talk about some of the latest advancements in mobile technology, and look ahead to what's next for mobile in the contact center.  @stealeyreed will be our host for the interactive hour.

Hope to see you there!

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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