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#ICMIchat Recap: SMS Customer Support

By Erica Marois | Date Published: March 13, 2014 - Last Updated August 22, 2018 | Comments

Continuing our "March to Mobile Madness'', ICMI is devoting its attention to SMS Customer Support this week.

Do customers want SMS support? Can SMS drive loyalty?  Increase customer satisfaction?  What are the potential challenges for the contact center?

These are a few of the topics we covered during #ICMIchat this week. Be sure to check out the recap below for guidance you can use in your contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 18 at 1pm ET we'll talk about some of the latest advancements in mobile technology, and look ahead to what's next for mobile in the contact center.  @stealeyreed will be our host for the interactive hour.

Hope to see you there!

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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