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#ICMIchat Recap: SMS Customer Support

By Erica Marois | Published: March 13, 2014 | Comments

Continuing our "March to Mobile Madness'', ICMI is devoting its attention to SMS Customer Support this week.

Do customers want SMS support? Can SMS drive loyalty?  Increase customer satisfaction?  What are the potential challenges for the contact center?

These are a few of the topics we covered during #ICMIchat this week. Be sure to check out the recap below for guidance you can use in your contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 18 at 1pm ET we'll talk about some of the latest advancements in mobile technology, and look ahead to what's next for mobile in the contact center.  @stealeyreed will be our host for the interactive hour.

Hope to see you there!

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Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

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