Published: March 13, 2014 | Comments
Do customers want SMS support? Can SMS drive loyalty? Increase customer satisfaction? What are the potential challenges for the contact center?
These are a few of the topics we covered during #ICMIchat this week. Be sure to check out the recap below for guidance you can use in your contact center.
Join us again next week for another mobile discussion! On Tuesday, March 18 at 1pm ET we'll talk about some of the latest advancements in mobile technology, and look ahead to what's next for mobile in the contact center. @stealeyreed will be our host for the interactive hour.