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#ICMIchat Recap: Sharing Contact Center Metrics

By Erica Marois | Published: August 14, 2014 | Comments

August is our month of metrics--metrics that matter.  This week we kept the conversation going by discussing ways the contact center can best share all the data it collects.

Miss the fun, or need a refresher? Catch up on the all action!  Read the recap below for guidance on using digital leader boards, resetting goals, reporting contact center success to the greater organization, and more.

Just us again next week for #ICMIchat (Tuesday, 1pm ET) as we continue the contact center metrics chatter.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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