Date Published: August 14, 2014 - Last Updated 5 Years, 106 Days, 12 Hours, 34 Minutes ago
Miss the fun, or need a refresher? Catch up on the all action! Read the recap below for guidance on using digital leader boards, resetting goals, reporting contact center success to the greater organization, and more.
Just us again next week for #ICMIchat (Tuesday, 1pm ET) as we continue the contact center metrics chatter.