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#ICMIchat Recap: Self-Service Technology

Continuing our September theme of self-service, Justin Robbins hosted an #ICMIchat this week on self-service technology.

What do customers prefer-- mobile apps, online forums, or interactive IVR?  And what do agents want from self-service technology solutions?

Read the recap below for answers to these questions and more.

Join us again next week (Tuesday, 1pm ET) as OneReach leads a discussion on what's next for self-service.