Published: September 18, 2014 | Comments
Continuing our September theme of self-service, Justin Robbins hosted an #ICMIchat this week on self-service technology.
What do customers prefer-- mobile apps, online forums, or interactive IVR? And what do agents want from self-service technology solutions?
Read the recap below for answers to these questions and more.
Join us again next week (Tuesday, 1pm ET) as OneReach leads a discussion on what's next for self-service.