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#ICMIchat Recap: Self-Service

September: a month of back-to-school, cooler weather, and shorter days.  And at ICMI: the month of successful self-service.

To kick off our focus on self-service, our friends at OneReach hosted our twitter chat this week.  We explored what customers really want from self-service, and how customer goals sometimes differ from contact center goals.  We also discussed ways to get customers to "endorse" and use self-service more regularly.

Check out the recap below to help set your contact center up for self-service success.

Join us again next week (Tuesday, 1pm ET) as we discuss ways to measure self-service success.  Jodi Beuder will host the conversation.