Published: August 28, 2014 | Comments
What makes contact centers an ideal environment for predictive analytics work? And how can the contact center best utiltize analytics to decrease costs and improve performance?
This week Greta Roberts, CEO of Talent Analytics, stepped in to guest host #ICMIchat. She led a thought provoking discussion, and showed participants how they can leverage predictive analytics to help solve one of the contact center's biggest challenges: attrition.
Join us again next week (Tuesday, 1:00 pm ET) for #ICMIchat. Next up: self-service!