ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Continuing on our "March to Mobile Madness'', ICMI is devoting its attention to mobile technology this week. And it just so happened to be the topic of our tweet chat as well.
Does the contact center need to be retooled to support mobile? Is on device support the next big thing?
These are a few of the questions we explored during #ICMIchat this week. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.
Join us again next week for another mobile discussion! On Tuesday, March 25 at 1pm ET. @SeanBHawkins will be our host for the interactive hour.
Hope to see you there!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?