Date Published: March 20, 2014 - Last Updated 5 Years, 108 Days, 1 Hour, 13 Minutes ago
Does the contact center need to be retooled to support mobile? Is on device support the next big thing?
These are a few of the questions we explored during #ICMIchat this week. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.
Join us again next week for another mobile discussion! On Tuesday, March 25 at 1pm ET. @SeanBHawkins will be our host for the interactive hour.