#ICMIchat Recap: Mobile Technology

Continuing on our "March to Mobile Madness'', ICMI is devoting its attention to mobile technology this week.  And it just so happened to be the topic of our tweet chat as well.

Does the contact center need to be retooled to support mobile?  Is on device support the next big thing?

These are a few of the questions we explored during #ICMIchat this week. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 25 at 1pm ET. @SeanBHawkins will be our host for the interactive hour.

Hope to see you there!

More Resources

• Research Report: A Mobile Customer Service Strategy: The Contact Center, the Agent, and the Challenges of Implementation
  
• Whitepaper: Build a Mobile Customer Service Strategy
  
• ICMI Contact Center Symposium: New Courses in Nashville
  
• ICMI Virtual Course: Contact Center Metrics: What Metrics Metrics Matter and Why