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#ICMIchat Recap: Mobile Technology

By Erica Marois | Date Published: March 20, 2014 - Last Updated August 22, 2018 | Comments

Continuing on our "March to Mobile Madness'', ICMI is devoting its attention to mobile technology this week.  And it just so happened to be the topic of our tweet chat as well.

Does the contact center need to be retooled to support mobile?  Is on device support the next big thing?

These are a few of the questions we explored during #ICMIchat this week. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.

Join us again next week for another mobile discussion!  On Tuesday, March 25 at 1pm ET. @SeanBHawkins will be our host for the interactive hour.

Hope to see you there!

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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