Published: September 11, 2014 | Comments
There's no doubt about, self-service yields big benefits for both the customer and the contact center. But how can you best measure success?
What are the metrics needed to benchmark self-service interactions, how does self-service really benefit the contact center, and who are the companies rocking self-service?
Read the recap below to learn how to effectively measure success with self-service.
Join us next week (Tuesday, 1pm ET) at ICMI Senior Analyst Justin Robbins leads a chat on self-service technology.