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#ICMIchat Recap: Developing a Mobile Support Strategy

By Erica Marois | Date Published: March 06, 2014 - Last Updated August 22, 2018 | Comments

In keeping with our March editorial calendar, ICMI kicked off a discussion on mobile during our tweet chat this Tuesday.  The topic: Developing a Mobile Support Strategy.

If you're looking for guidance on going mobile in your contact center, be sure to read the recap below.

Join us again next week for another mobile discussion!  On Tuesday, March 11 at 1pm ET we'll tackle SMS support.  You can add this event to your calendar by using this link.

Hope to see you there!

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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