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#ICMIchat Recap: Developing a Mobile Support Strategy

By Erica Marois | Date Published: March 06, 2014 - Last Updated 5 Years, 41 Days, 11 Hours, 10 Minutes ago | Comments

In keeping with our March editorial calendar, ICMI kicked off a discussion on mobile during our tweet chat this Tuesday.  The topic: Developing a Mobile Support Strategy.

If you're looking for guidance on going mobile in your contact center, be sure to read the recap below.

Join us again next week for another mobile discussion!  On Tuesday, March 11 at 1pm ET we'll tackle SMS support.  You can add this event to your calendar by using this link.

Hope to see you there!

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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