Date Published: March 06, 2014 - Last Updated 5 Years, 41 Days, 11 Hours, 10 Minutes ago
In keeping with our March editorial calendar, ICMI kicked off a discussion on mobile during our tweet chat this Tuesday. The topic: Developing a Mobile Support Strategy.
If you're looking for guidance on going mobile in your contact center, be sure to read the recap below.
Join us again next week for another mobile discussion! On Tuesday, March 11 at 1pm ET we'll tackle SMS support. You can add this event to your calendar by using this link.