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In keeping with our March editorial calendar, ICMI kicked off a discussion on mobile during our tweet chat this Tuesday. The topic: Developing a Mobile Support Strategy.
If you're looking for guidance on going mobile in your contact center, be sure to read the recap below.
Join us again next week for another mobile discussion! On Tuesday, March 11 at 1pm ET we'll tackle SMS support. You can add this event to your calendar by using this link.
Hope to see you there!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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