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Every once in awhile, someone is going to say no to you. No to the sale, no to the job, no to something. You can walk away and do nothing, feeling dejected or even mad. Or you can take advantage of the situation and turn it into a future yes or possibly another opportunity. All with appreciation. When someone says no to you, be gracious and say (even better in a handwritten note): Thank you for your time and consideration. Please hold on to my information and let me know if there is ever anything I can do for you in the future.
Do you ever have to tell a customer NO? Do you know how to do it and get the customer to continue to come back to you again and again? That is just one of the things you will learn at this year’s ICMI Contact Center Expo & Conference. Sign up now and save $200 per registration with discount code YDSTe. The latest trends and technology in customer call centers around the globe – have that and your customers will follow you no matter what you say to them.
Thank you for rejecting me: Click here to watch Karen McCullough talk about rejection.
Share this tip with someone recovering from a NO
Dayna Steele is the host of The Rock Business video series and is The Rock Talk featured keynote business speaker. Success takes more than talent. Dayna delivers the principles and introduces the rock stars who prove that theory every day. This rock radio Hall of Famer is also the creator of 101 Ways to Rock Your World book series. Dayna is a professional on LinkedIn, occasionally snarky on Twitter, and has absolutely no filter on Facebook.
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