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#CCExpo14 Thought Leadership Panel: The True Emerging Channels

By Erica Marois | Date Published: September 12, 2014 - Last Updated September 26, 2019 | Comments

When it comes to customer service, will anything actually surpass the phone for support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists explore which channels are next for customer service, and what this means for the contact center.

Watch, learn, and share your thoughts in the comments below.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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