Date Published: September 26, 2014 - Last Updated 4 Years, 73 Days, 58 Minutes ago
What are the new demands that multichannel agents face today? How can the contact center help mitigate? And how can contact centers best guide customers to use the right channel for their service need?
In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their advice for best empowering agents and customers to provide and use multichannel support.