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#CCExpo14 Thought Leadership Panel: Self-Service

By Erica Marois | Date Published: September 05, 2014 - Last Updated September 26, 2019 | Comments

Will self-service ever replace the live agent? What technology can contact centers use to proactively encourage customers to seek out self-service?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on all things self-service.

Watch and learn how to set your contact center up to provide successful self-service.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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