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#CCExpo14 Thought Leadership Panel: Mobile Customer Support

By Erica Marois | Published: September 19, 2014 | Comments

Does every company need a mobile app to remain competitive?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their take on the need for mobile customer support, optimizing mobile technology in the contact center, implementing SMS support, and more.

Watch and learn how your company can succeed with mobile customer support.

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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