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#CCExpo14 Thought Leadership Panel: Mobile Customer Support

By Erica Marois | Date Published: September 19, 2014 - Last Updated September 26, 2019 | Comments

Does every company need a mobile app to remain competitive?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their take on the need for mobile customer support, optimizing mobile technology in the contact center, implementing SMS support, and more.

Watch and learn how your company can succeed with mobile customer support.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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