By
Erica Marois
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Date Published: August 08, 2014 - Last Updated 4 Years, 72 Days, 22 Hours, 36 Minutes ago
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Comments
What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?
In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.