ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

#CCExpo14 Thought Leadership Panel: Metrics

By Erica Marois | Date Published: August 08, 2014 - Last Updated 4 Years, 72 Days, 22 Hours, 36 Minutes ago | Comments

What are the 3 metrics every contact center should be measuring and how can the contact center best share metrics with the rest of the organization?

In this thought leadership panel from Contact Center Expo and Conference, our industry experts share their advice on using metrics to effectively lead the contact center.

More Resources

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

Related

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!