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#CCExpo14 Thought Leadership Panel: Contact Center Data

By Erica Marois | Date Published: November 11, 2014 - Last Updated August 22, 2018 | Comments

Big data has certainly been a buzzword in 2014, but what exactly is it?  And is the contact center already collecting big data?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists clear up what really matters most when it comes to contact center data.

Watch and learn how to collect and properly use all the right data in your contact center.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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