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This May Wells Fargo took home the award for Best Large Contact Center at our Global Contact Center Awards dinner in Seattle.
These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.
What is it that makes Wells Fargo so successful? Watch this 5 minute video to go behind the scenes and learn why the Wells Fargo contact center is award-worthy.
What does your contact center do well? Do you think your contact center has what it takes to win? We'd love to recognize YOU for customer service excellence. 2014 entries for Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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