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Contact Center Spotlight: Wells Fargo Delivers A+ Service and Support

By Erica Marois | Date Published: December 02, 2013 - Last Updated 5 Years, 104 Days, 9 Hours, 5 Minutes ago | Comments

This May Wells Fargo took home the award for Best Large Contact Center at our Global Contact Center Awards dinner in Seattle.

These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact centers and individuals in the customer management industry.

What is it that makes Wells Fargo so successful? Watch this 5 minute video to go behind the scenes and learn why the Wells Fargo contact center is award-worthy.

What does your contact center do well? Do you think your contact center has what it takes to win? We'd love to recognize YOU for customer service excellence. 2014 entries for Global Contact Center Awards are now open in 13 categories. Nominate or apply today. Entries submitted by December 31, 2013 are 50% off!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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